Refund policy

30-Day Return and Refund Policy

MotoFit Parts is operated by Apex Gearworks. We accept eligible return requests submitted within 30 calendar days after the carrier marks the order as delivered.

How to request a return

1. Email motofitparts@163.com with your order number, the reason for the return, and clear photos when the item is damaged, defective, incorrect, or has a compatibility issue.
2. Wait for our return authorization, return address, and instructions. Please do not send an item to the original shipping address or any other address before receiving authorization.
3. Ship the authorized return with tracking and send the tracking number to us.

Return eligibility

Returned items must be unused, uninstalled, and in their original product packaging, with all included parts and accessories. Items showing wear, use, installation, modification, damage caused by the customer, or missing parts may be refused. Returns sent without authorization may not be accepted.

Custom-made, personalized, final-sale, promotional, and last-chance items are not eligible for return unless they arrive damaged, defective, or incorrect.

Return costs and fees

For change-of-mind, incorrect fit selection, or an order placed in error, the customer is responsible for return shipping. A 10% restocking fee applies to eligible change-of-mind returns. Original shipping and shipping insurance are not refundable.

If we sent an incorrect item, or the item arrives damaged or defective, no restocking fee will be charged. Contact us before returning the item so we can provide the appropriate resolution and return instructions.

International returns must be sent with any required duties or taxes prepaid. We cannot accept charges billed to us, and parcels with unpaid charges may be refused or returned to the sender.

Refunds and exchanges

After the authorized return is received and inspected, approved refunds or exchanges are processed within 2 business days. Refund timing after processing depends on the payment provider. Refunds are issued to the original payment method.

Orders marked delivered by the carrier, address errors supplied by the customer, and compatibility or specification details already disclosed on the product page will be reviewed using the available order and carrier information.

Questions

Email motofitparts@163.com. We normally reply within 1–2 business days.