Refund policy

Welcome to motofitparts. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at motofitparts! Satisfaction guaranteed.

Return Procedure

  1. Take a clear photo of the item.

  2. Contact our customer service team via motofitparts@163.com.

  3. Send the photos and order ID to the customer service team and tell them about your problems and the resolution you prefer (Return, Refund, Exchange, or Resend).

  4. The customer service team will send you the address of motofitparts's International Center. Please do not send the package back to where it came from, or it will delay your refund procedure.

  5. Call the post office to arrange a collection or drop off at your nearest post office.

  6. Notify us of the tracking number after you have returned the item(s).

  7. All exchanges or refunds will be processed within 2 working days once we have received the item(s).

NOTICE

  1. The package must be restored to the unopened state.

  2. Returned items must be returned in original product packaging.

  3. Returned items must have no visible signs of wear, use, or installation.

  4. Items returned without authorization will not be accepted.

  5. The returned package must be printed and accompanied by an RMA slip.

  6. The package must be mailed to the address that motofitparts offers.

  7. A 10% restocking fee will be charged on all returnable items. The customer is responsible for all return shipping charges.

  8. The original shipping fee and insurance are non-refundable.

  9. Personal items or customized/final sale parts are FINAL SALE for hygienic or performance safety reasons.

  10. No exchange, returns, or amendments on promotional items or last-chance items.

  11. The customer is responsible for any delivery problems caused by providing a wrong address.

  12. We are only responsible for returns and refunds for products purchased directly from motofitparts.

  13. Please prepay customs duties (DDP); we do not pay import duties on returned items. If you do not do so, we will not be able to accept any resulting charges and your package may be returned to you.

  14. This policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange.

  15. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method available.

Special Circumstances

For the below circumstances, human error or preference change, we do not accept a refund request without a physical return. However, we can offer a coupon for your next order (please contact our customer service for details):

  1. Do not like the item.

  2. Not fit as expected without any quality or compatibility problems.

  3. Shipping status shows "Delivered" but the buyer claims they did not receive it.

  4. Differences/misunderstandings (regarding products/materials/specifications) which have already been clearly stated in our description or title.

  5. Placed the wrong order and the item has already shipped.

If you have any other questions, please feel free to get in touch with our customer service at motofitparts@163.com.